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CEO’s Review

Seafarers’ Pension Fund 2021 Annual Report

A good start for the journey towards future

Our operating environment remained challenging along
with the continued impact of the coronavirus (COVID-19)
pandemic on both our customers and our own activities.
The restrictive measures imposed on passenger ship traffic

still had an impact on our premium income and the
number of the insured, but we are confident about the
post-pandemic future and the recovery of passenger
traffic.
We are focused on developing our activities
to meet the oncoming challenges. We have
updated our strategy, which extends to the year
2026. In short, the key aspects are the customers
and responsibility. Competitive operations are
ensured by, among other things, our professional
personnel, functional systems and efficient
processes.
The core strategic goals are reflected in our
recruitment as well as changes to the tasks of our
personnel. By changing over to a new accounting
system, we managed to increase the efficiency of
many processes. The single most important project
involved the new pension and insurance processing
system, which was taken into use at the start of
2022. We believe it will enhance the customer
experience and release resources for customer work,
such as the services provided by our new work ability

coordinators.
We continued our responsibility work, especially
in terms of personnel and investments. Our first-ever
sustainability report is being drawn up. We invested in
the maintenance and promotion of the work ability of
our personnel. In addition, we built up our model for
responsible HR management. The model is linked with
the goal-oriented interaction coaching programme (Deep
Lead®) for the entire personnel, which started in the
autumn.

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