Page 29 - PlanWorld_2019_EN
P. 29

Dr. Anass Benkirane

            However, what has perhaps impressed him still more is the   technology – to make work easier and help brand their services
          people who make it all happen. “I would say it’s the human side,”   to their customers. Now it’s becoming a trend for clinics to be
          states Dr. Benkirane of Planmeca’s strengths as a company. “The   equipped with Planmeca. It’s the top of the range. The number
          human side matters very much to us. Of course, technologically,   one. The crème de la crème of our dental world.”
          they are a leader, they’re renowned. But for me, my colleague and
          us, if there is no human connection, there can be no relationship. It   Doing things right
          just doesn’t work.”                               When Dr. Benkirane and Dr. Adil Berrada began to map out their
                                                            clinic in 2011, their number one goal was to do things their way.
          When the phone rings, you answer                  “The dream was to create an institution where we would solve all
          The importance of the human element is also well-known to   the challenges we had seen in our practice,” Dr. Benkirane explains.
          Planmeca’s Area Export Manager Kare Hanttu. He says his 17 years   Today, Esthètica employs 11 doctors, 8 nurses, 6 prosthetists
          with Planmeca have taught him to not only look at the product   and administrative and technical personnel. “We’ve pretty much
          or company, but the people behind it. “Morocco is an incredibly   managed to achieve what we set out to do.”
          interesting region where I’ve always seen a lot of potential for   According to Planmeca’s Hanttu, he is often personally
                                                            involved in the clinic design process, but he also emphasizes the
                                                            importance of the dealer relationship: “It tells our customers that
                                                            we have someone there who is ready to take on the job and be
                                                            present on a local level. The fact that we’re constantly getting
                                                            these large clinic projects in Morocco is a clear signal that we’re
                                                            doing things right.”
                                                              Dr. Benkirane agrees. “We are really satisfied with our Planmeca
                                                            solution. What makes Planmeca special is that the business hasn’t
                                                            been ‘robotised’. They are serious about what they do, and I have a
                                                            lot of respect for that sort of thing.”  ◢
                                                    Image: Dino Azinur



                From left: Kare Hanttu and Mohammed Ammari
          our products. However, it’s never enough to just have a great
          product – you also need to have a great partner and great after
          sales support. When the phone rings, someone has to answer."
            “I spent a lot of time looking for the right distributor for us,
          before I finally met with our current distributor, Dental Technik.
          Although I was being contacted by a lot of people back then, I can
          usually tell who has what it takes.”

          “The crème de la crème of our dental world”
          Although the dental industry in Morocco has been growing
          rapidly in recent years, the market is still making the transition to
          the latest digital technologies. Dental Technik Maroc’s founder and
          owner Mohammed Ammari has seen it all happen. Having been
          in the industry since 2002, Ammari says the Moroccan market
          is now yearning for the latest and greatest in dental tech – and
          Planmeca is delivering it.
            “We are seeing more and more large dental centres being
          established and dentists seeking new technology – advanced



                                                                                                          29
   24   25   26   27   28   29   30   31   32   33   34